Our services to you start when you contact us, whether by telephone or calling personally; and extend often way beyond the day of the funeral. On initial contact we will ask for preliminary details, whereupon if your loved one has died at home or in a private nursing home we will organise conveyance to our funeral home.
The Funeral Director will then meet you (at a time and place to suit) to arrange the funeral to the high standard you would expect. If you want something that little bit different we will always do our best to fulfil your wishes.
Costs and Charges
In all aspects of the funeral arrangements our staff will point out the procedures and legal requirements. Whilst arranging the funeral, we will advise on costs and charges to be incurred, culminating in a written estimate that should be agreed and signed so that you feel confident with the funeral commitment you have arranged.
The funeral account itself is divided into two separate parts, Funeral Director's charges and disbursements. The Funeral Director's charges are our professional fees and overhead costs, which include the provision of a 24 hour a day on call service, our professional services in making the funeral arrangements and arranging documentation and necessary personal attendances, the conveyance of your loved one to our private Chapel of Rest. The disbursements are fees which we pay on your behalf, and include fees for crematoriums, cemeteries, churches, vicars, catering and flowers etc.
Relatives and friends often wish to visit the Chapel of Rest to pay their last respects before the day of the funeral. This can be organised provided the family are in agreement.
Hearse and Limousines
The hearse for the funeral with chauffeur and sufficient bearers are also an essential part of our services to you. Limousines are charged for separately. This ensures that the family is not charged for something they may not need or want. The charge for limousines is fully inclusive to cover transport from the address at which your family requires to be picked up, through to your return to the final destination, within a limited distance. Each limousine is chauffeur driven and will normally carry up to six mourners.
All deaths are required, by law, to be registered. Usually the GP will issue a MEDICAL CERTIFICATE OF CAUSE OF DEATH, which is then required to be taken to the DISTRICT REGISTRAR (with, if possible the deceased's MEDICAL CARD) by one of the following:
1. A relative of the deceased who is present at death.
2. A relative of the deceased who was in attendance during the illness.
3. A relative residing or being in the district where the death occurred.
4. A person present at death.
5. The occupier of the house, if he or she knew of the happening of the death.
6. An inmate of the house, if he or she knew of the happening of the death.
7. The person dealing with the disposal of the deceased person. (Not the Funeral Director)
Independent Funeral Directors
Independent Funeral Directors covering Burton-on-Trent, Derby and surrounding areas